Dear Thomas,
Thank you for your honesty. We are very sorry to hear that you are disappointed with the quality of the blanket.
May I ask what specifically you are not satisfied with? Your feedback is very important to us.
We usually recommend washing our blankets on a gentle program at 30°C before use. This helps the fibers open up further and improves the absorbency.
We sincerely apologize that you need to pay for the return shipping, but unfortunately all our customers are responsible for return shipping costs.
As soon as we have received your return package, we will process the refund for your purchase.
I look forward to hearing from you.